Heart Torn Keepsakes respects your privacy and will process and store your information within current legislation and guidelines. This Privacy Notice applies to all transactions with Heart Torn Keepsakes within their service delivery.  You are encouraged to read this privacy notice so that you are aware of Heart Torn Keepsakes privacy practices and your rights.


What information do we collect?

The information you provide to Heart Torn Keepsakes (personal information such as name, address, email address, phone number) will be processed and stored so that it is possible to liaise with you with regard to your order.


How do we use personal information?

Heart Torn Keepsakes will use your information to:


  • Respond to your enquiries and/or correspondence

  • Provide you with information on services

  • Provide your personalised goods and/or services

  • Send invoices and receipts relating to your order and within their accounting systems

  • Offer an effective customer experience


What legal basis do we have for processing your personal data?

HeartTorn Keepsakes has the right to process information under GDPR regulations and guidance on the following legal grounds:


  • consent

  • contract

  • legitimate interests


Processing the data you supply will be required in order to fulfil our contractual arrangements with you.


When do we share personal data?

Your personal information will be treated as confidential and will not be shared with any third party for any other purpose. Sharing of information may take place for accounting purposes (e.g. invoicing and finance) and for delivery purposes (e.g. contacting delivery suppliers in case of query).


Where do we store and process personal data?

Heart Torn Keepsakes will make sure that your information is protected from unauthorised access, accidental loss, manipulation, falsification, destruction or unauthorised disclosure. This is done through appropriate information control and technical security measures.


We will only keep your data for the purpose it was collected for and only for as long as is reasonably necessary, after which it will be deleted or appropriately destroyed.



Your Rights on Access to Information:

You have the right to request access to the information we have on you. You can do this by contacting Heart Torn Keepsakes using the contact information below. If you believe that the information we hold about you is incorrect, you may contact us via any method so that we can update it and keep your data accurate.


Information Deletion:

If you wish Heart Torn Keepsakes to delete the information we hold about you, please contact us and we will plan to do this as soon as possible.


Right to Object:

If you believe that your data is not being processed for the purpose it has been collected for, you may object: Please contact Heart Torn Keepsakes in the first instance to register your objection.



In accordance with the law, Heart Torn Keepsakes only collects a limited amount of information about you that is necessary for correspondence, information and service provision.   In addition Heart Torn Keepsakes confirms the following:


  • We do not use profiling, we do not sell or pass your data to third parties.

  • We do not use your data for purposes other than those specified.

  • We make sure your data is stored securely.

  • We delete all information deemed to be no longer necessary.

  • We constantly review our Privacy Policies to keep it up to date in protecting your data.



If you have a complaint regarding the way your personal data has been processed you may make a complaint to Heart Torn Keepsakes or to the Information Commissioners Office Tel: 0303 123 1113



Contact Heart Torn Keepsakes:

Heart Torn Keepsakes

12 Middleton Avenue

Swanton Morley



NR20 4PQ


Phone                   07934 195258